Carpet Terms and Conditions

1. When choosing carpet for your home there are some very important things to consider before purchasing. You will need to take into account your lifestyle and décor, how much foot traffic is your new carpet likely to be exposed to? Do you have children and pets? Cut pile carpets provide a nice soft feel, however they will all show traffic marks to varying degrees. If this bothers you, then a loop pile carpet may be more suited to your needs. Please keep in mind that the loop piles are very durable except when it comes to pets with claws, as these can damage the carpet or pull out the yarn. Manufacturers will not honour their warranties if the carpet is damaged by an animal, or poorly maintained by the client.
2. Carpets come in all sorts of varieties, and people will always lean towards a soft carpet. In some peoples’ eyes, the softer the better because it looks and feels so luxurious, however being soft does not mean better wearing. Carpet is a soft textile that cannot be compared to a hard floor. Carpet that has a firmer feel (not too soft) will generally keep its appearance for a longer period and will perform better on stairs and other high traffic areas. All carpets require regular vacuuming with a good quality vacuum cleaner, that has very good suction. Some carpet manufacturers do not recognise stick vacuums as having enough suction to lift the pile back up. Depending upon usage, carpet should be professionally steam cleaned (Hot Water Extraction) every 12 - 18 months to revitalize the carpet and remove any oily, sticky and well settled soils.
3. Carpet colour will vary in different lights and even from one room to another in the same house. It is always advised to take a sample home and try it out in different rooms at different times of the day. Keep in mind that even the sample from which you select, can slightly vary in colour to the new carpet we install; this is because the manufacturer can never repeat the same colour exactly on each production run.
4. Carpet can crush under furniture. Depending upon the length of time objects are in place, and the type of carpet fibre that has been installed, such as with the cheaper polypropylene fibres, crush marks may never come out. Carpet is not 100% stain proof and needs to be maintained with regular spot cleaning. Always refer to the manufacturer's website for all cleaning instructions.
5. Carpets are UV stabilized; however, this does not guarantee your carpet will not fade in direct sunlight near full length windows; window tinting can alleviate this. Some chemicals will take the colour out of your carpet, so always test on a small offcut first before using any chemicals for cleaning.
6. Wool carpets are renowned as being very durable, however they are a natural product and will shed wool for a considerable amount of time and require vacuuming on a regular basis; especially in the first few months after installation. Wool cut pile carpets are susceptible to a phenomenon known as shading or watermarking, it gives the appearance of the carpet changing colour. This can happen in the first few weeks after installation or it may take many years. Carpet manufacturers do not recognise this as a fault, as it is stated on their sampling. Wool carpets are susceptible to insect damage by moths/beetles. All wool carpets are treated with insect repellent; however, insects can build up a resistance to this over a long period of time. Please note that there is a greater chance of wool carpet fading than synthetic fibres.

PLEASE REFER TO MANUFACTURERS' WEBSITES FOR FURTHER CARE AND MAINTENANCE DETAILS

Installation

• Power and lighting must be available for works to commence.
• A clear site must be provided. Clear access is required, and we do not remove or replace furniture.
• Carpet installation should only take place after all other flooring has been installed.
• All care will be taken when we install your carpets, however, in the process of working close to your walls with Stanley knives, knee kickers, wall trimmers and bolsters, there is a chance of minor paint damage and chips when these tools come into contact with your walls. It is generally accepted, that any wall damage 20cm and below, is considered industry norm, and is the responsibility of the client to rectify.
• If you have skirting boards all care will be taken. However, no guarantee against damage can be given as the installation tools will be in contact with them. Freshly painted walls and skirtings are easily damaged as the paint is still soft. In some situations, skirting boards were fitted after your existing carpet has been installed, causing the carpet to be trapped. Trevors Carpets will not remove existing skirting boards due to the damage that can occur. Trevors Carpets will not be responsible for the damage caused to skirtings or paint work when existing carpets are removed.
• In some cases where rolls need to be moved throughout the home, such as in tight narrow areas and where the carpet has a particularly rough backing, there may be some contact with walls, even when all care has been taken. Trevors Carpets will not be liable for rectifications.
• There are hundreds of different types of carpet. Each is different to work with, may require various installation methods, and will look different once fully installed. There is no such thing as an invisible join; some carpets - such as cut pile carpets - hide joins better. When the installation is complete, it is very normal for the joins to peak (slightly raise from the floor). Joins will stand out more when there is a lot of natural light present in the room. Do not worry, this is not a fault with the installation or the carpet. Over the following weeks, with foot traffic and vacuuming, the joins will settle down.
• The doors in your home have a gap under them to allow for floor coverings, however these gaps tend to vary from house to house or even room to room. Carpets come in all sorts of thicknesses. If the installer needs to remove a door or advises you that the bottom of the door is touching the carpet and it does not open properly, you will need to arrange for a carpenter to trim the doors down. Installers will only rehang your doors if the door will shut and open properly without damaging your carpet. This is always the responsibility of the client.
• If you are removing your own carpet, please leave the smooth edge in place (perimeter pine timber strip with sharp nails). If you remove this, the installer will be forced to install new smooth edge which must be glued (concrete floors are too hard for nailing) at additional cost, as the quick drying adhesive is very expensive.
• If you would like Trevors Carpets to pull up and remove your existing flooring, there can be some unexpected surprises underneath that were unknown at the time of quoting. For instance, you may have old underlay that has melted to the floor or old glued-down products that are difficult to remove. Although these situations are rare, your project would incur additional charges.
• Your carpet has been installed and it looks fantastic. However, being a soft flooring, over time (especially in high traffic areas like passageways, stairs, the area in front of an ensuite, or theatre/living rooms where people sit and rub their feet into the carpet) you can expect to see some sort of change in the appearance of the carpet. This is normal and not a fault with the carpet. Remember, the more you vacuum, the longer your carpet will keep its appearance.
• Over time, due to foot traffic, moving of furniture or even humid weather, your carpet may bubble and will need to be re-stretched. This is normal and not a fault with the installation or the carpet. If this happens within the installer's warranty period, and the carpet has been well maintained, our customer service team can arrange a re-stretch at no cost to you. However, outside of this period, you will need to pay for the costs involved.

Vinyl Terms and Conditions

1. Your sheet vinyl is a loose lay/floating product; it is not adhered to the floor.
2. To keep your floor clean we recommend sweeping with a soft broom rather than vacuuming. If using a vacuum, set to low suction (high suction will lift your vinyl and could cause damage). Ensure the vacuum head has no protruding sharp edges and use a nozzle suitable for hard surfaces. Do not use a power head or beater bar.
3. When mopping we recommend using a microfibre mop and pH neutral cleaner. Do not use abrasive pads or abrasive liquid cleaners to clean your floor.
4. Use a dry cloth to clean up any water, liquid, or other potentially staining marks. Although sheet vinyl is waterproof some materials or colorants may migrate into the wear layer.
5. Keep your floor free of dirt and grit to prevent premature wear and scratches.
6. Pets can damage your flooring. Keep paws trimmed.
7. Neveruse a steam mop on your flooring.
8. Place a natural or colourfast mat outside entrances to collect tracked in dirt and absorb excess moisture. The manufacturer recommends mats without a rubber back, since the backing can cause permanent discolouration.
9. Please protect your floor by using protective felt pads under all furniture. Ensure the felt pads are kept clean and free from grit and dirt.
10. Do not drag, push, or roll furniture or appliances over your vinyl floor. This will damage your flooring and can cause bubbling, stretching, tears, scuffing, and scratches. The best methods to move furniture or appliances, are to lift the item or lay a plywood / hardboard panel and “walk” the appliance across it.
11. Roller casters are not recommended for vinyl flooring.
12. Your flooring needs to be protected from direct sunlight and extreme heat. Use window treatments (such as blinds, curtains, shutters, or window tinting) to prevent damage, expansion, fading and discoloration caused by the sun’s powerful rays. It is recommended that on very hot days blinds, curtains or shutters remain closed.
13. High heel shoes and sharp objects can damage your floor.
14. All products are for indoor use only.
15. When fitting skirting, do not fit tight on the product as the vinyl needs to be free to expand and contract. Skirting may highlight undulations within the sub-floor tolerance, resulting in gaps where the floor meets the skirting. Caulking is not recommended as it prevents the vinyl from expanding and contracting.

PLEASE REFER TO MANUFACTURERS' WEBSITES FOR FURTHER CARE AND MAINTENANCE DETAILS

Installation

• Power and lighting must be available for works to commence.
• A clean, clear site must be provided. Clear access is required. We do not remove or replace furniture.
• It is recommended all tiling is completed prior to vinyl installation, and the areas to be installed are free of other trades.
• Our products require a sub-floor specification of no deviation being greater than 3mm over 3 metres. (Please note that builders are only required to finish their floors to 12mm over 3 metres).
• Sub-floors do not need to be flat but do need to be smooth and within tolerance. Your vinyl flooring will follow the contour of your sub-floor.
• Floor preparation done by others, must be within our product’s required specification, and the sub-floor must be clear and free of grout, adhesives, or other contaminants.
• Any additional floor preparation including but not limited to grinding, screeding, or sanding to bring your sub-floor within specification will be required to be charged accordingly.
• When contracted to uplift existing flooring, we will be unable to assess your sub-floor until the existing product has been uplifted. We can assist you with advice on the condition of your sub-floor once the floor is clear, as to whether floor preparation is required and likely costs. Floor preparation is a specialist trade and may require a specialist rather than your installer to prepare your sub-floor.
• A clear seam sealer is applied to join the widths of vinyl sheets together. This may be evident when your floor is first installed but will become less obvious through normal use.
• It is not recommended to caulk around the edges of your vinyl.

Timber Terms and Conditions

1. When buying timber, you are purchasing a species of wood, not a colour. Variations in colour shading, grain gum vein, features, knots, and texture will occur from batch to batch and sampling. Every timber floor will be different in appearance because no two trees are the same. This is the attraction and unique beauty of a natural timber floor.
2. Timber will change colour once exposed to UV light. This will be evident when rugs and furniture are moved. Over time the colour will even out.
3. Timber will dent and scratch. Please protect your floor by using protective felt pads under all furniture. Ensure the felt pads are kept clean and free from grit and dirt. The best methods to keep your floor clean are regular vacuuming or sweeping with a soft broom. Ensure the vacuum head has no protruding sharp edges (preferably with a nozzle suitable for hard surfaces). Do not use powerhead/beater bar. Provide mats inside and out at entry points to trap dirt and sand before it gets to your floor. Be aware that dirt and sand are abrasive and can be harmful to your floors. Do not use abrasive pads or abrasive liquid cleaners to clean your floor.
   
   Stiletto or similar high-heeled shoes will dent your timber floor.
   
   Pets can damage your flooring. Keep paws trimmed.


4. Do not over wet or saturate your floor. Water is the enemy of timber flooring. Mop up spills as soon as possible. Identify and repair any loose appliance fittings or water leaks.
   
   Do not use a steam mop on your timber floor.


5. Your flooring needs to be protected from direct sunlight and extreme heat. Use window treatments (such as blinds, curtains, shutters, or window tinting) to prevent damage, excessive expansion, lipping, gapping, checking, and fading caused by the sun’s powerful rays. It is recommended on very hot days blinds, curtains or shutters remain closed.
6. Gas and wood heating produces extreme heat, which can dry out the timber. This can result in gapping, cupping, and checking.
7. Maintain suitable temperature and humidity levels within your home year-round. Dramatic temperature changes and/or extreme humidity can cause joins to lip, gap or split. If homes are unoccupied for long periods of time, protect your flooring by maintaining suitable temperature levels and ensuring all exterior windows are covered/protected. Open all internal doors to create one large zone (as larger areas take longer to respond to temperature fluctuations).
   
   Air-conditioning can affect the moisture levels within your home (refrigerated air conditioning removes moisture; evaporative air conditioning adds moisture). The use of a dehumidifier or humidifier are advised to prevent high/low humidity levels. As timber is a natural product, it will move, expand, and contract with seasonal changes.
8. When moving furniture, it is recommended to lift and not to drag or push to avoid damage.
9. It is normal for up to 5mm in downward movement in boards. A hollow sound within the floor is normal. This applies to both floating and direct-stick methods of installation.
10. Minor lipping of boards is normal.
11. Underfloor heating is not recommended with our products.
12. Use only manufacturer recommended pH neutral cleaning products.
13. Timber flooring is not recommended for wet areas. i.e., bathrooms/laundries.
14. Do not fit skirtings hard on top of the flooring. A suitable gap must be left for the product to expand and contract to prevent possible damage. Skirting may highlight undulations within the sub-floor tolerance resulting in gaps where the floor meets skirtings. Caulking is not recommended as it prevents the timber flooring from expanding and contracting.
15. Do not put any fixtures through your flooring this will prevent expansion and contraction of your flooring, leading to possible damage.
16. All products are for indoor use only.

PLEASE REFER TO MANUFACTURERS’ WEBSITES FOR FURTHER CARE AND MAINTENANCE DETAILS

Installation

• Power and lighting must be available for works to commence.
• A clean, clear site must be provided. Clear access is required. We do not remove or replace furniture.
• It is recommended that all tiling is completed, and the areas to be installed are free of other trades.
• Our products require a sub-floor specification of no deviation being greater than 5mm over 3 metres. (Please note that builders are only required to finish their floors to 12mm over 3 metres).
• Sub-floors do not need to be flat but need to be within tolerance.
• Floor preparation done by others, must be within our product’s required specification, and the sub-floor must be clear and free of grout, adhesives, or other contaminants.
• Any additional floor preparation including but not limited to grinding, screeding, or sanding to bring your sub-floor within specification will be required to be charged accordingly.
• Please understand that even with correct floor preparation, the installed floor will never be completely level, as this is almost impossible to achieve. You may still notice some irregularities, unevenness, or downward movement.
• When contracted to uplift existing flooring, we will be unable to assess your sub-floor until the existing product has been uplifted. We can assist you with advice on the condition of your sub-floor once the floor is clear, as to whether floor preparation is required and likely costs. Floor preparation is a specialist trade and may require a specialist rather than your installer to prepare your sub-floor.
• Our installers need a covered area to cut and work in. This needs to be a minimum of 6sqm.
• The nature of our work means there will be dust. To reduce cleaning after installation, it is recommended that you cover items/bench tops/furniture and appliances with plastic sheeting for protection.
• It is common practice to undercut doorframes to allow expansion in your flooring. Some paint damage may occur which may need touching up by the client.
• Although all care is taken with your installation, sometimes small chips and marks on walls are unavoidable.
• It is not common practice to fill pin holes in scotia/beading.
• Doors may have to be removed if there is insufficient clearance for your new floor. It is the client’s responsibility to have doors shaved and re-hung.
• The removal, replacement of balustrades or stringers is the client’s responsibility.
• Kitchens, fittings, cabinets, and robes should be fully completed before your flooring is installed.
• For header boards (direct stick installation only) to be installed against ceramic tile areas, the tiles need to be set at an appropriate height and level across the doorway to allow a flush finish, as timber cannot be twisted to suit.
• Net fitting timber to frames and kitchens is not recommended due to expansion and contraction of your flooring. A silicon/caulking option is available (please discuss with your salesperson).

Hybrid + Laminate Terms and Conditions

1. Hybrid/Laminate flooring is designed to replicate timber flooring or ceramic tile features and colours. Please be aware that when selecting from a small sample, not all features, colours, and variations will be evident.
2. Your flooring needs to be protected from direct sunlight and extreme heat. Use window treatments (such as blinds, curtains, shutters, or window tinting) to prevent damage, excessive expansion, lipping, gapping, and fading caused by the sun's powerful rays. It is recommended that on very hot days blinds, curtains or shutters remain closed.
3. Maintain suitable temperatures within your home year-round. Dramatic temperature changes and/or extreme humidity can cause joins to lip or gap. If homes are unoccupied for long periods of time, protect your flooring by maintaining suitable temperature levels and ensuring all exterior windows are covered/protected. Open all internal doors to create one large zone (as larger areas take longer to respond to temperature fluctuations).
4. Please protect your floor by using protective felt pads under all furniture. Ensure the felt pads are kept clean and free from grit and dirt. The best methods to keep your floor clean are regular vacuuming or sweeping with a soft broom. Ensure the vacuum head has no protruding sharp edges (preferably with a nozzle suitable for hard surfaces). Do not use a powerhead/beater bar. Provide mats inside and out at entry points to trap dirt and sand before it gets to your floor. Be aware that dirt and sand are abrasive and can be harmful to your floors. Do not use abrasive pads or abrasive liquid cleaners to clean your floor.
5. Use only manufacturer recommended pH neutral cleaning products.
6. Do not over wet or saturate your floor. Water is the enemy of laminate flooring. Mop up spills as soon as possible. Identify and repair any loose appliance fittings or water leaks.
7. Use a dry cloth to clean up any water, liquid or other potentially staining marks. Some materials or colorants may migrate into the wear layer.
8. Never use a steam mop on your flooring.
9. When moving furniture, it is recommended to lift and not to drag or push to avoid damage.
10. Pets can damage your flooring. Keep paws trimmed.
11. Heavy furniture (i.e., full size billiard tables) should not be placed on a hybrid/laminate flooring, as they will prevent the floor from expanding and contracting, causing lipping and possible failure to the joining mechanism.
12. Underfloor heating is not recommended with our products.
13. Hybrid/laminate flooring is not recommended for wet areas. i.e., bathrooms/laundries.
14. Do not fit skirtings hard on top of the flooring. A suitable gap must be left for the product to expand and contract to prevent possible damage. Skirting may highlight undulations within the sub-floor tolerance resulting in gaps where the floor meets skirting. Caulking is not recommended as it prevents the product from expanding and contracting.
15. Do not put any fixtures through your flooring as this will prevent expansion and contraction of your flooring, leading to possible damage.
16. All products are for indoor use only.

PLEASE REFER TO MANUFACTURERS' WEBSITES FOR FURTHER CARE AND MAINTENANCE DETAILS

Instalation

• Power and lighting must be available for works to commence.
• A clean, clear site must be provided. Clear access is required. We do not remove or replace furniture.
• It is recommended that all tiling is completed, and the areas to be installed are free of other trades.
• Our products require a sub-floor specification of no deviation being greater than 5mm over 3 metres. (Please note that builders are only required to finish their floors to 12mm over 3 metres).
• Sub-floors do not need to be flat but need to be within tolerance.
• Floor preparation done by others, must be within our product’s required specification, and the sub-floor must be clear and free of grout, adhesives or other contaminants.
• Any additional floor preparation including but not limited to grinding, screeding, or sanding to bring your sub-floor within specification will be required to be charged accordingly.
• Please understand that even with correct floor preparation, the installed floor will never be completely level, as this is almost impossible to achieve. You may still notice some irregularities, unevenness, or downward movement.
• When contracted to uplift existing flooring, we will be unable to assess your sub-floor until the existing product has been uplifted. We can assist you with advice on the condition of your sub-floor once the floor is clear, as to whether floor preparation is required and likely costs. Floor preparation is a specialist trade and may require a specialist rather than your installer to prepare your sub-floor.
• Our installers need a covered area to cut and work in. This needs to be a minimum of 6sqm.
• The nature of our work means there will be dust. To reduce cleaning after installation, it is recommended that you cover items/bench tops/furniture and appliances with plastic sheeting for protection.
• It is common practice to undercut doorframes to allow expansion in your flooring. Some paint damage may occur which may need touching up by the client.
• Although all care is taken with your installation, sometimes small chips and marks on walls are unavoidable.
• It is not common practice to fill pin holes in scotia/beading.
• Doors may have to be removed if there is insufficient clearance for your new floor. It is the client’s responsibility to have doors shaved and re-hung.
• The removal, replacement of balustrades or stringers is the client’s responsibility.
• Kitchens, fittings, cabinets and robes should be fully completed before your flooring is installed.
• For header boards (direct stick installation only) to be installed against ceramic tile areas, the tiles need to be set at an appropriate height and level across the doorway to allow a flush finish, as timber cannot be twisted to suit.
• Net fitting timber to frames and kitchens is not recommended due to expansion and contraction of your flooring. A silicon/caulking option is available (please discuss with your salesperson).

Luxury Vinyl Plank Terms and Conditions

1. LVT flooring is designed to replicate timber flooring or ceramic tile features and colours. Please be aware that when selecting from a small sample, not all features, colours, and variations will be evident.
2. Your flooring needs to be protected from direct sunlight and extreme heat. Use window treatments (such as blinds, curtains, shutters, or window tinting) to prevent damage, excessive expansion, lipping, gapping, and fading caused by the sun’s powerful rays. It is recommended that on very hot days blinds, curtains or shutters remain closed.
3. Maintain suitable temperatures within your home year-round. Dramatic temperature changes and/or extreme humidity can cause joins to lip or gap. If homes are unoccupied for long periods of time, protect your flooring by maintaining suitable temperature levels and ensuring all exterior windows are covered/protected. Open all internal doors to create one large zone (as larger areas take longer to respond to temperature fluctuations).
4. Please protect your floor by using protective felt pads under all furniture. Ensure the felt pads are kept clean and free from grit and dirt. The best methods to keep your floor clean are regular vacuuming or sweeping with a soft broom. Ensure the vacuum head has no protruding sharp edges (preferably with a nozzle suitable for hard surfaces). Do not use a powerhead/beater bar. Provide mats inside and out at entry points to trap dirt and sand before it gets to your floor. Be aware that dirt and sand are abrasive and can be harmful to your floors. Do not use abrasive pads or abrasive liquid cleaners to clean your floor.
5. Roller casters are not recommended for LVT flooring.
6. Use only manufacturer recommended pH neutral cleaning products.
7. Use a dry cloth to clean up any water, liquid or other potentially staining marks. Although LVT flooring is waterproof, some materials or colorants may migrate into the wear layer.
8. Never use a steam mop on your flooring.
9. When moving furniture, it is recommended to lift and not to drag or push to avoid damage.
10. Pets can damage your flooring. Keep paws trimmed.
11. Underfloor heating is not recommended with our products.
12. LVT Flooring is not recommended for wet areas. i.e., bathrooms/laundries.
13. Do not fit skirtings hard on top of the flooring. A suitable gap must be left for the product to expand and contract to prevent possible damage. Skirting may highlight undulations within the sub-floor tolerance resulting in gaps where the floor meets skirting. Caulking is not recommended as it prevents the LVT from expanding and contracting.
14. All products are for indoor use only.

PLEASE REFER TO MANUFACTURERS’ WEBSITES FOR FURTHER CARE AND MAINTENANCE DETAILS

Installation

• Power and lighting must be available for works to commence.
• A clean, clear site must be provided. Clear access is required. We do not remove or replace furniture.
• It is recommended that all tiling is completed, and the areas to be installed are free of other trades.
• Our products require a sub-floor specification of no deviation being greater than 5mm over 3 metres. (Please note that builders are only required to finish their floors to 12mm over 3 metres).
• Sub-floors do not need to be flat but need to be within tolerance.
• Please understand that even with correct floor preparation, the installed floor will never be completely level, as this is almost impossible to achieve. You may still notice some irregularities, unevenness, or downward movement.
• Floor preparation done by others, must be within our product’s required specification, and the sub-floor must be clear and free of grout, adhesives, or other contaminants.
• Any additional floor preparation including but not limited to grinding, screeding, or sanding to bring your sub-floor within specification will be required to be charged accordingly.
• When contracted to uplift existing flooring, we will be unable to assess your sub-floor until the existing product has been uplifted. We can assist you with advice on the condition of your sub-floor once the floor is clear, as to whether floor preparation is required and likely costs. Floor preparation is a specialist trade and may require a specialist rather than your installer to prepare your sub-floor.
• Our installers need a covered area to cut and work in. This needs to be a minimum of 6sqm.
• The nature of our work means there will be dust. To reduce cleaning after installation, it is recommended that you cover items/bench tops/furniture and appliances with plastic sheeting for protection.
• It is common practice to undercut doorframes to allow expansion in your flooring. Some paint damage may occur which may need touching up by the client.
• Although all care is taken with your installation, sometimes small chips and marks on walls are unavoidable.
• It is not common practice to fill pin holes in scotia/beading.
• Doors may have to be removed if there is insufficient clearance for your new floor. It is the client’s responsibility to have doors shaved and re-hung.
• The removal, replacement of balustrades or stringers is the client’s responsibility.
• Kitchens, fittings, cabinets, and robes should be fully completed before your flooring is installed.

General Terms & Conditions

The below sets out important information regarding wall damage, door clearance, furniture, shading or pile reversal. Your signature accepts the Terms and Conditions of this contract.

1. PAYMENT TERMS: Please be advised that full payment is required 2 days prior to installation. Should the job not proceed, deposits will not be refunded.
2. DOOR CLEARANCE: If doors need to be cut to clear, it is best that this is done before the floor covering is laid, and where possible, these doors should be left off until after installation. If it is necessary to remove doors for installation, they will be left uninstalled.
3. FURNITURE - PLEASE CLEAR THE INSTALLATION AREA OF ALL FURNITURE: to enable a smooth and efficient installation of your new flooring products, all furniture (and potentially whitegoods) will need to be removed before the installers arrive on site.
4. TAKE-UPS: If you are removing old floor coverings yourself, please leave the carpet gripper/smooth edge in place if new carpet is being installed. If new carpet is not being installed, everything must be removed, and holes filled. Any additional floor preparation required will be at your cost.
5. POWER: Power is required for the installation of floor coverings. Please ensure that this is available, particularly for new homes and units.
6. KEYS: If you will not be at home when your floor coverings are to be installed, please arrange for keys to be available.
7. MINOR DAMAGE: Some marking and scuffing of walls and/or skirtings (below 20cm from the floor level) must be expected due to the necessary floor covering installation procedures. In some instances, these marks and scuffs may require repairing and painting. Please note that these marks and scuffs are not the supplier's responsibility.
8. ANY CUT PILE CARPET MAY ADOPT A CONDITION OF SHADING OR PILE REVERSAL. THIS IS NOT A MANUFACTURING DEFECT, AND AS A RESULT, NO CLAIMS WILL BE RECOGNISED.
9. All warranties/guarantees extend only to owner-occupied premises.
10. If the installer arrives on site and is unable to proceed with installation due to site issues not related to our contract, then a minimum charge for the “wasted trip” will be incurred by the Customer.

ALL WORKMANSHIP IS FULLY GUARANTEED FOR 24 MONTHS FROM DATE OF INSTALLATION

SUPPLY CHAIN / SUBSTITUTION OF MATERIALS: Supply chain disruptions are creating substantial delays within the greater construction industry, including domestic building and renovations. If any of the products or materials required under this contract are in short supply or cannot be procured within a suitable timeframe to maintain the required installation date, Trevors may, provided that the buyer shall so agree in writing (which agreement shall not be unreasonably withheld), supply an alternative option of equal quality to meet the requirements of the contract.